Bendix: The right to not be forced to use a app means, that users should not be forced to have multiple applications on their devices, instead of a easily combined version of this simple app.
Example:
Facebook tries to seperate some elements from their app into a new app. The facebook-chat will soon be sepearated into a new app, the facebook-messenger. If you want to chat from your mobile device you will be forced to install the messenger-app.
Seoyoung Kwak: I would like to give another example. I'm not sure if there's the same case in other countries, Korean banks have a strange custom of creating apps for each service they provide. Therefore, for smooth mobile banking, at least three to four apps per bank had to be installed on the mobile phone, which has been criticized for causing inconvenience to consumers. With fintech companies starting to succeed in recent years, existing banks are slowly integrating their mobile apps. But there is still a long way to go.
Bendix: The right to not be forced to use a app means, that users should not be forced to have multiple applications on their devices, instead of a easily combined version of this simple app. Example: Facebook tries to seperate some elements from their app into a new app. The facebook-chat will soon be sepearated into a new app, the facebook-messenger. If you want to chat from your mobile device you will be forced to install the messenger-app.
Seoyoung Kwak: I would like to give another example. I'm not sure if there's the same case in other countries, Korean banks have a strange custom of creating apps for each service they provide. Therefore, for smooth mobile banking, at least three to four apps per bank had to be installed on the mobile phone, which has been criticized for causing inconvenience to consumers. With fintech companies starting to succeed in recent years, existing banks are slowly integrating their mobile apps. But there is still a long way to go.